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    • For all items listed on Concept Print, we have a noted ‘Production Time’ listed within the ‘info’ section of the product page. Those production times are estimated and not guaranteed. Production times start once your proof is approved. Once production is complete, your order will ship out. Orders of 10 cases or less will normally ship via UPS or Fedex Ground Service, which usually takes 1-5 business days. Orders of more than 10 cases may ship via Freight Carrier, which normally takes 2-8 business days to deliver. Business days are considered Monday - Friday and do not include Federal Holidays.

    • Concept Print will not be responsible for costs related to second delivery attempts or requests made by the customer which have not been previously agreed to. It is the customers responsibility to be able to accept delivery on the first attempt, and ensure that they have the proper space available to receive freight deliveries. Our liability ends once goods have left our facility. Any shipping costs associated with your order only include the first attempted delivery. Any additional delivery charges incurred after first delivery are the responsibility of the customer.

    • Tracking numbers will be sent to you once your order has shipped out. Any questions related to the estimated arrival time, should be directed to UPS, Fedex or the Freight Carrier.